Returns & Refund Policy

1. Wholesale Returns Overview

Most wholesale orders are eligible for return only under limited conditions.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must include original packaging, tags, and labels
• Return request must be submitted within 30 days of delivery
• Items must not fall under non-returnable categories

2. How to Request a Return

All returns require prior authorization.

Step 1: Pack Your Items

• Use original packaging when possible
• Include all tags, labels, and accessories
• Include your RMA number inside the package

Step 2: Ship the Return

• Return instructions will be provided after approval
• Return shipping charges are the responsibility of the buyer
• We are not responsible for return packages lost or damaged in transit

3. Refunds

Once your return is received and inspected:

• Refunds are processed within up to 10 business days
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable
• Items not returned in original condition may receive partial or no refund

4. Exchanges

We do not offer direct exchanges for wholesale orders.

If you need a different item:

• Return eligible items (if approved)
• Place a new order separately

5. Non-Returnable Items

Not eligible for return:

• Clearance or final sale items
• Custom or embroidered products
• Altered or modified garments
• Used, washed, or damaged items (unless defective upon arrival)

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us at:
info@nuniformswholesale.com

Include:

• Order number
• Description of issue
• Photos of item and packaging

Claims must be submitted within 7–10 days of delivery.

We may offer:

• Replacement
• Refund
• Store credit

7. International Returns

For international wholesale orders:

• Return shipping costs are the responsibility of the buyer
• Duties, taxes, and customs fees are non-refundable
• Contact us before returning international orders

8. Order Accuracy & Limitations

We reserve the right to:

• Reject returns that do not meet policy requirements
• Refuse used or altered items
• Inspect all returns before issuing refunds

9. Limitation of Liability

We are not liable for:

• Lost resale profits
• Business interruption
• Indirect or consequential damages

Liability is limited to the purchase value of the product.