Returns & Refund Policy

1. Return Eligibility

Most wholesale orders are eligible for return under the following conditions:

• Items must be unused, unworn, and in original condition
• Items must include all original packaging, tags, and labels
• Return request must be submitted within 30 days of delivery
• Items must not fall under the Non-Returnable Items categories listed in Section 5

2. Restocking Fee

A 20% restocking fee will be applied to all approved returns. This fee is deducted from the refund amount and is non-negotiable. The restocking fee covers the cost of receiving, inspecting, and re-cataloging returned merchandise. Example: A $500 return will receive a refund of $400 after the 20% restocking fee is applied.

3. How to Request a Return

All returns require prior authorization. Unauthorized returns will not be accepted.

Step 1 — Submit a Return Request

Use the return portal in your account. You will receive an RMA (Return Merchandise Authorization) number upon approval.

Step 2 — Pack Your Items

• Use original packaging whenever possible
• Include all tags, labels, and accessories
• Write your RMA number clearly on the outside of the package
• Include a copy of your RMA number inside the package as well

Step 3 — Ship the Return

• Detailed shipping instructions will be provided with your RMA approval
• Return shipping costs are the responsibility of the buyer
• We are not responsible for packages lost or damaged in transit — we recommend using a trackable, insured shipping method

4. Refunds

Once your return is received and inspected, the following applies:

• Refunds are processed within 10 business days of receiving the return
• Refunds are issued to the original payment method
• A 20% restocking fee is deducted from all refunds
• Original shipping costs are non-refundable
• Items returned in a condition other than original may receive a partial refund or no refund, at our discretion

5. Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Clearance or final sale items
• Custom or embroidered products
• Altered or modified garments
• Items that have been used, washed, or damaged (unless defective upon arrival — see Section 6)

6. Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect items, please contact us immediately: info@nuniformswholesale.com Your message must include:

• Order number
• Description of the issue
• Photos of the item(s) and original packaging

Claims must be submitted within 7 days of delivery. Late claims may not be honored. Depending on the circumstances, we may offer a replacement, refund, or store credit at our discretion. The restocking fee does not apply to claims for defective or incorrect items.

7. Exchanges

We do not offer direct exchanges on wholesale orders. If you need a different item, please return the eligible item (subject to approval and restocking fee) and place a new order separately.

8. International Orders

For international wholesale customers:

• Return shipping costs, including duties, taxes, and customs fees, are the sole responsibility of the buyer and are non-refundable
• Contact us at info@nuniformswholesale.com before shipping any international return
• The 20% restocking fee applies to all approved international returns

9. Our Rights & Limitations

Natural Uniforms® reserves the right to:

• Reject any return that does not meet the conditions outlined in this policy
• Refuse returns on used, altered, or non-original-condition items
• Inspect all returned merchandise prior to issuing any refund

Limitation of Liability: Natural Uniforms® is not liable for lost resale profits, business interruption, or any indirect or consequential damages. Our liability is limited to the purchase value of the product in question.

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